We offer a range of solutions in the field of fast and effective assistance in medical, technical and travel-related problems and emergency solutions. Our range can be divided into three categories (by service type and scope):
This kind of customer service has become a classic in the world of insurance. Both insurance policyholders and contracting insurance and assistance companies benefit from our competent assistance arrangements and uncomplicated administrative processes.
- Case Management
- Assistance organisation
- Cost management in all insurance lines
We offer companies different tools for the safety of their employees and to support them in emergency and problem situations.
Our comprehensive and individual solutions are available for travellers and expats both regionally and globally.
- Emergency prevention
- Preparing for emergencies
- Communication during emergencies
- Intervention in emergencies
In the event of technical problems or failures we provide a competent emergency hotline and, if appropriate, also a nationwide network to standby technicians.
Our employees, who are experienced in emergency management, will assume communication roles and ensure that interruptions are remedied quickly.
- Welcome Desk for clients
- Contact point for employees
- Initiating actions