Assistance

Around the clock emergency aid organisation & damage management in the CEE region and worldwide.

Assistance has become an established customer service, especially in the insurance industry. For insurance policyholders, fast and effective support provided in problem situations means more than just that gladly-accepted and genuine help, it also contributes to keeping any damage that occurs as slight as possible.

As an experienced assistance provider, we are active in all relevant insurance lines.

• Accident & Illness
• Vehicles
• Household & Home
• Legal Aid
• Travel

ASSISTANCE ORGANISATION

In the event of unexpected development of (smaller or greater) problem situations, we will provide the right kind of service within the shortest possible time-frame. Whether it’s a medical, technical, travel-related or legal problem, we will always have the most suitable solution on hand.

Accident & Illness

- e.g. locally provided medical treatment
- transportation of patients, both domestically and from abroad
- second opinion
- rehabilitation management
- nursing and care services

Vehicles

- e.g. towing and breakdown assistance
- vehicle retrieval
- scrapping
- further travel organisation

Household

- e.g. tradesmen & technician emergency services
- emergency burglary aid
- substitute accommodation

Legal disputes, detention & threat of detention

- e.g. legal advice (worldwide, on site)
-mediation by specialists

Private, business & group trips

- e.g. travel changes and cancellation
- blocking of credit, ATM or SIM cards

Case Management

In addition to our organisational services, competent case management is crucial for smooth and quick settlement of a claim.

  • Coverage and plausibility checking
  • Data management
  • Document acquisition
  • Case documentation and administration
  • Distribution of cost guarantees
  • International direct settlement with service providers
  • Central communication interface 

COST MANAGEMENT

As a rule, we also support our clients in the financial handling of claims. For this reason, it is very important for us to fulfill this responsibility with the greatest levels of care and mindfulness.

Cost Control

  • Checking invoices and cost estimates (plausibility, content composition)

Cost Regulation

  • Contract award to the most suitable bidder (according to economic & qualitative criteria)
  • Comparing multiple offers

Cost containment

  • Systematic reduction of damage costs