Innovative and customised assistance & emergency management solutions


We specialise in insurance-related emergency aid and regulatory services as well as global business emergency management solutions and offer different assistance solutions in Europe and worldwide.  

Our operations centre gives you access to a wide range of medical, technical and travel-related assistance comprehensively covering the whole the CEE region, as well as our global network of correspondents.

We also provide you with decades of experience, extensive know-how from the most diverse areas of communication, and opportunities to interact in the event of problems and emergency situations, so that together we may develop an individual, contemporary solution for the challenges your business faces.  


Elevated View Of Assistance Call Center Operator Team With Headset Working In Office

We represent a group of independent assistance companies with a shared direct operational area covering the CEE region.

Our operations centre in Vienna is the central point of contact for emergency reports originating in the whole area.

Handsome mature man making a phone call after a car accident

As an all-round assistance provider, we offer regional and worldwide assistance services related to medical care, vehicles, travel, legal services, and household matters to our local and international clients.

Male engineer talking on the phone while supervising construction. Case and Project Management. Technical Assistance.

Starting from the concept of assistance, we have developed a spectrum of services covering different aspects of risk management and business continuity.


Development of new IT Solutions for CEE Assistance, Looking At Computer In IT Office. Handsome Young Men In Casual Closes Typing Codes, Working On Computer While Sitting At Workplace.

Our ongoing development of the assistance approach and our solutions is a key component of our company, our clients and end users reap the benefit of this.